Frequently Asked Questions

Why should I choose Monitor Heat Pumps over other brands?

Monitor mini-split heat pumps are not just an alternative to other heating methods. Our heat pumps can cool your house or building as well! They can be a more cost effective way to heat compared to oil, kerosene, gas, or resistive electric heating and also more cost effective in cooling compared to central air systems or through-the-wall or window mounted air-conditioners.

Monitor heat pumps can also work with your current heating and cooling system to condition the basement, the attic, an add-on to the house, or anywhere your current system doesn’t cover.

Individually control each room to your comfort level – let each family member enjoy their own comfort level – don’t waste energy heating and cooling every room!

With SEER ratings as high as 26, our heat pumps exceed ENERGY STAR® standards!

Does the unit need to be installed by a certified HVAC dealer?

Yes, for the warranty to be valid, the unit must be installed by a certified HVAC dealer. We do not recommend doing a self installation and doing so will void the warranty on the unit.

Are the compressors inverter driven? Yes, they are DC inverter driven.

Is there a thermostat? No, besides the duct unit, all units are operated by remote control.

What refrigerant do the units use? The outdoor unit comes pre-charged with R410A.

Does the unit run off of 110V or 220V? All of our units run off of 220V, except our single-zone 12,000Btu unit. We have both a 220V and a 110V model.

Do these units use a lot of electricity? No, the electricity used is primarily to power the compressor. It is not like older, inefficient units that convert electricity directly into heat.

How does this compare to my current heating system? Compared to traditional electric baseboard heating, the cost is about one third. We cannot easily compare to other systems since we do not know the price of gas, propane, or electricity in your area, or the efficiency of your equipment. However, our efficiency ratings are much higher than energy star standards, meaning that the operation costs are very low.

How is a heat pump installed? There is an indoor unit that is mounted on your wall and an outdoor unit close by on the outside. You supply electricity to the outdoor unit only, then electricity and refrigerant lines connect the indoor and outdoor unit through a 3 inch hole in the wall.

How does a heat pump work? A heat pump exchanges heat or cold from the indoor to outdoor unit, a standard Freon refrigeration cycle. So basically, it is a cooling AC that reverses itself when in the heating mode.

How long is the warranty? 1 year on all parts, 2 year change out on the outdoor unit if the compressor goes bad, and 5 years on the compressor.

Where can I find more information on my Monitor Heat Pump, such as Owner’s Manual, Warranty Information, and Error Codes?

Check our website for detail under customer support

What is SEER?

The efficiency of air conditioners, heaters, and refrigerators is often rated by the Seasonal Energy Efficiency Ratio (SEER) which is defined by the Air Conditioning, Heating, and Refrigeration Institute in its 2008 standard AHRI 210/240, Performance Rating of Unitary Air-Conditioning and Air-Source Heat Pump Equipment. More information on SEER.

What is HSPF?

HSPF (Heating Seasonal Performance Factor) is a term used in the heating and cooling industry. HSPF is specifically used to measure the efficiency of air source heat pumps. More information on HSPF.

How do mini-split heat pumps work?

Ductless, mini-split-system heat pumps (mini splits) make good retrofit add-ons to houses with “non-ducted” heating systems, such as hydronic (hot water heat), radiant panels, and space heaters (wood, kerosene, propane). They can also be a good choice for room additions where extending or installing distribution duct-work is not feasible, and very efficient new homes that require only a small space conditioning system. Monitor Mini-Split Heat Pumps are ENERGY STAR® compliant units. Make sure to hire a licensed contractor familiar with the product and its installation.

More on Mini-Split Heat Pumps.

What should I know before making a purchase?

Once you have chosen your project, you should determine which rooms of your house you want to heat and cool. There are many factors that will have to be considered when you add a cooling/heating equipment to your home or work space.

More information on Ductless, Mini-Split Heat Pumps